Last updated: May 2026 — Marcus Tremblay, Tenkaracustoms
At Tenkaracustoms, every casino review published on tenkaracustoms.com is the result of a rigorous, hands-on evaluation process. Our founder and lead reviewer, Marcus Tremblay, personally tests each online casino before a single word is written. No shortcuts, no second-hand opinions, no operator influence. Canadian players deserve honest, accurate information, and that is exactly what we are committed to delivering in 2026 and beyond.
This page explains precisely how we evaluate every casino, what criteria matter most, and how we arrive at our final scores. Transparency is not a marketing phrase for us — it is the foundation of everything we do.
Before investing serious time in a full review, Marcus performs a preliminary check to confirm the casino holds a valid, active licence from a recognised regulatory authority. Any site operating without proper licensing in markets relevant to Canadian players is immediately disqualified and will not appear on Tenkaracustoms under any circumstances.
Marcus registers a real player account using his own personal details. This step reveals how smooth the sign-up process is, what verification documents are requested, and whether the welcome experience matches what the casino advertises.
Marcus funds the account with real Canadian dollars using multiple payment methods available to Canadian players. He plays a broad selection of games — slots, table games, and live dealer titles — to evaluate performance, fairness, and overall enjoyment. No review at Tenkaracustoms is based on demo play alone.
Welcome bonuses and ongoing promotions are claimed and tested from start to finish. Marcus reads the full terms and conditions, tracks wagering requirements in practice, and documents any discrepancies between what is advertised and what is actually delivered.
Customer support is contacted through all available channels. Withdrawal requests are submitted to measure processing speed, identify any friction in the cashout process, and confirm that the casino pays out reliably.
After completing all testing, Marcus assigns a score to each rating category based on documented findings, then writes the review from his own experience. No text is borrowed from casino marketing materials.
Each casino reviewed on Tenkaracustoms receives a final score out of 10. That overall score is calculated from six weighted categories, reflecting what matters most to Canadian online casino players.
| Rating Category | Weighting | What We Evaluate |
|---|---|---|
| Licensing and Safety | 25% | Regulatory licences, SSL encryption, responsible gambling tools, fair play certification |
| Bonuses and Promotions | 20% | Welcome offer value, wagering requirements, bonus terms fairness, ongoing promotions |
| Game Selection | 20% | Number and variety of titles, software providers, live dealer quality, RTP transparency |
| Payment Methods | 15% | CAD support, available deposit and withdrawal options, processing times, fee structure |
| Customer Support | 10% | Availability, response times, quality of assistance across live chat, email, and phone |
| Mobile Experience | 10% | Mobile browser performance, dedicated app quality, game availability on mobile devices |
All casinos on Tenkaracustoms are scored on a 1 to 10 scale. Here is what each range means in plain terms:
Independence is non-negotiable at Tenkaracustoms. Marcus Tremblay operates this site without editorial direction from any casino operator, software provider, or affiliate network. Our reviews are never written in exchange for payment, preferential treatment, or guaranteed positive coverage.
Where Tenkaracustoms earns revenue through affiliate relationships, those relationships never influence review scores or editorial conclusions. A casino that pays a referral commission receives exactly the same critical scrutiny as one that does not. If a highly promoted casino performs poorly during testing, that poor performance is reported honestly and openly.
If you have a question about our methodology or wish to report an experience that contradicts a review published on tenkaracustoms.com, we encourage you to reach out directly. Keeping our information accurate and trustworthy depends on real-world input from the Canadian players we serve.