Terms and Conditions

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Copyright
  • (Scroll Down Page For Warranty Information)

     

    All content appearing on this Web site is the property of:

    Tenkara Customs
    P.O. Box 134
    Ransomville, NY 14131

    Copyright © 2013-2017 Tenkara Customs. All rights reserved. As a user, you are authorized only to view, copy, print, and distribute documents on this Web site so long as (1) the document is used for informational purposes only, and (2) any copy of the document (or portion thereof) includes the following copyright notice: Copyright © 2013-2017 Tenkara Customs. All rights reserved.



  • Trademarks
  • All brand, product, service, and process names appearing on this Web site are trademarks of their respective holders. Reference to or use of a product, service, or process does not imply recommendation, approval, affiliation, or sponsorship of that product, service, or process by Tenkara Customs. Nothing contained herein shall be construed as conferring by implication, estoppel, or otherwise any license or right under any patent, copyright, trademark, or other intellectual property right of Tenkara Customs or any third party, except as expressly granted herein.



  • Use Of Site
  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Tenkara Customs and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Tenkara Customs believes that customer conduct violates applicable law or is harmful to the interests of Tenkara Customs and its subsidiaries.



  • Privacy Policy
  • Tenkara Customs use of personal information that you may submit to Tenkara Customs through this Web site is governed by the Tenkara Customs Privacy Policy.



  • Shipping & Delivery
  • At this time, Tenkara Customs ships merchandise to locations within the United States and Internationally. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is shipped by the shipping carrier.  We primarily ship USPS Priority Mail service and have had excellent results.  Always feel free to contact us with any shipping issues or loss of packages as we want you to be happy with our customer service and we will work with you to resolve any issues.  We ship to the address you provide when placing your order on Tenkaracustoms.com.

    USPS Priority Mail service: USPS 1-3 day Proirity Mail service is not a 'guaranteed 1-3 day service'.  Most orders within the US typically arrive within 2-3 business days from time of shipping. Tenkara Customs does not discount or refund orders that arrive after 3 days.

    USPS.com disclaimer on their Priority Mail service: "In most cases, the expected delivery date printed on your receipt or provided at checkout will reflect a delivery time of 1, 2, or 3 business days and is based on origin, destination, and drop-off time. The expected delivery date does not come with a money-back guarantee." 


    We thank you in advance for your patience and understanding if your package arrives after the expected delivery date.



  • International
  • Estimating International shipping charges:  If you are an International customer and want an estimate on shipping costs to your country, simply add your items to the shopping cart and click CHECKOUT...add your shipping/billing address...click CONTINUE...now you should see your shipping costs prior to entering any billing information.

    Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

    Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. Tenkara Customs is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.



  • Sales Tax
  • Tenkara Customs charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Warranties
  • Warranty Information

    Items With 1-year Warranty Items With 6-month Warranty Items Without a Warranty
    Cork and foam line holders Tenkara rod blanks Level line
    Winn Sport 12' 6:4 tenkara rod BYO Kit and components Fluorocarbon tippet

    Winn grips (orange and blue)

    Replacement blank sections Hand tied flies
    Custom made cork handles Fly boxes Epoxy
    Hats Nippers 'Free' items
      Aluminum hardware 50% OFF 12' 7:3 tenkara rod
      Rod storage tubes Items sold 'as is'
         
         

    Warranty information specific to our BYO Kits: We warranty our BYO kit components(excluding epoxy) for 6-months from date of purchase.  If in that time you feel that any of the individual components (especially the telescopic graphite rod blank) breaks under normal usage (extending the rod properly, fishing with the proper line weight and tippet recommended by us, retracting the rod properly, etc.) we will send you a free replacement.  We do carry individual replacement sections.  PLEASE DO NOT TREAT THESE RODS LIKE THE OLD FASHIONED BAMBOO RODS THAT YOUR GRANDFATHER USED WITH HEAVY CORD FISHING LINE AS THOSE FISHING POLES ARE MUCH STRONGER AND TOLERANT OF ABUSE.  Remember, by using our recommended line(Size #3 and #4 level line) and tippet setup(5X or 6X), if you get snagged or hook a large, powerful fish, the tippet is designed to break, protecting the Tenkara fishing rod from breakage.  We cannot be reponsible if your glued components loosen or the epoxy prematurely fails because of different epoxy mixing techniques and skill levels of individual customers.  If you follow our recommendations for building your BYO Kit, you should have successful adhesion of the hardware components to the rod blank. Cork is a natural material and will darken or discolor under normal usage (Fishermen are typically proud of this natural 'aged' look).  Customizing your Tenkara fishing rod: We are not responsible for degredation of the graphite rod blank's finish if you use an incompatible product containing incompatible solvents, which may soften the factory finish or resin used in the fabrication of the rod blank.  Typically, most Acrylic, Enamal and Lacquer paints will work fine with the blanks we supply.  Damage may occur to the rod blank when using a solvent to remove (strip) off a color if done impropery.

     

    LONG Legal Version:The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Tenkara Customs makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Tenkara Customs SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Tenkara Customs BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Tenkara Customs.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Tenkara Customs is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Tenkara Customs.

    The inclusion of material on this server does not imply any endorsement by Tenkara Customs, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Tenkara Customs tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy
  • Please contact us if you have any issues with a product and we will work with you to return, repair and/or replace the product.  You have 15 days to contact us from time of purchase to initiate a return.  Products must be returned in the same condition as we shipped them to you in order to receive a full refund.  Tenkara Customs will refund your account once we receive the returned merchandise in good standing.  If the product is damaged and not in its original condition, we will contact you to discuss any issues preventing us from providing you a 100% refund for that item.  Customer pays any return shipping costs.

    Return items to:

    Tenkara Customs

    P.O. Box 134

    Ransomville, NY 14131



  • Miscellaneous
  • DISCOUNTS:

    10% OFF orders $500-$999 USD (*Pre-shipping subtotal)

    15% OFF orders $1,000-$1,999 USD (*Pre-shipping subtotal)

    20% OFF orders over $2,000 USD (*Pre-shipping subtotal)

    *Pre-shipping subtotal is the dollar subtotal of items in your shopping cart BEFORE taxes and shipping charges are applied.

    Discounts do not automatically apply during check out.  If your order qualifies for one of the above discounts, contact us and we will refund your Paypal account for the difference.  We work with custom rod builders and organizations.